Shipping Policy

Where we deliver

We currently deliver across India. We do not ship internationally at present — if you are ordering from outside India, write to care@wasl.co.in before you place the order.

What it costs

Nothing. Delivery is free on every order within India, with no minimum value.

Dispatch and delivery time

Orders are dispatched from our Faizabad warehouse within 1–2 working days of payment.

Delivery usually takes a further 3–7 working days, depending on your PIN code. Metro addresses are ordinarily at the shorter end, remote PIN codes at the longer.

Bespoke and made-to-measure pieces are cut after you order and take longer; we confirm the timeline with you directly.

Working days exclude Sundays and public holidays. Festival periods and weather can delay couriers beyond our control.

Tracking your order

As soon as your parcel is handed to the courier we email you a tracking number. You can also follow it any time at Track Order.

Serviceability

You can check whether we deliver to your PIN code on any product page before you buy. If your PIN code is not serviceable, please contact us — we can often arrange something.

If delivery fails

Couriers normally attempt delivery up to three times. Please make sure the phone number on your order is reachable, since the courier will call.

If a parcel comes back to us undelivered we will contact you to re-send it, or refund it in full if you prefer.

Damaged parcels

If a parcel arrives visibly damaged, please photograph it before opening and write to care@wasl.co.in within 48 hours. See our Refund Policy.