Refund, Return & Cancellation Policy

Returns — 7 days

You may request a return within 7 days of delivery. We refund what you paid for the item, less the delivery already made — see What a return costs you below.

The piece must come back unworn and unwashed, with its tags and original packaging intact. We check it on arrival — a garment that has been worn or altered cannot be refunded.

How to start a return

Email care@wasl.co.in with your order number and the item you wish to return, within the 7-day window.

We will confirm the return and arrange collection or share the return address.

Pack the piece as it arrived, with tags attached.

Once it reaches us and passes inspection, we raise your refund.

What cannot be returned

A small number of items cannot be sent back, for reasons of hygiene or because they were made for you alone:

• Bespoke and made-to-measure pieces, which are cut to your measurements
• Fragrance whose seal has been broken
• Any item returned worn, washed, altered or without its tags

If an excluded item arrives damaged or is not what you ordered, this list does not apply — write to us and we will replace or refund it.

Damaged, faulty or wrong items

If your parcel arrives damaged, or contains something other than what you ordered, tell us within 48 hours of delivery at care@wasl.co.in and include photographs. We will collect it at our cost and send a replacement or a full refund, whichever you prefer. This is in addition to your 7-day return right, not instead of it.

Cancelling an order

You can cancel free of charge at any time before your order is dispatched — email us and we will refund it in full.

Once a parcel has been handed to the courier it cannot be recalled, but you can still return it under the 7-day policy above.

What a return costs you

Delivery to you is free, and it is free in the ordinary sense: it is not added to your bill and not recovered later.

If you send back a delivered order, ₹99 is kept towards what it cost to get the parcel to you, and everything else you paid is refunded. This is the same whichever way you paid — on a cash-on-delivery order it is the amount already taken online when you ordered, and on a prepaid order it comes out of the refund.

Nothing is kept when the fault is ours. If a piece arrives damaged or faulty, or is not what you ordered, you are refunded in full — delivery included — and we collect it at our cost.

Cancelling before we dispatch costs nothing either. The parcel has not travelled, so there is nothing to recover, and you are refunded in full.

How refunds are paid

Refunds always go back to the method you paid with, through Razorpay. We cannot redirect a refund to a different card, account or UPI ID — that restriction protects you as much as us.

We raise the refund as soon as the returned item passes inspection, or immediately on a pre-dispatch cancellation. Your bank then takes its own time to post it, usually 5–7 working days. The time between our raising it and its appearing is with your bank, not with us.

Delivery is free, so nothing is added to your bill for shipping. What a return costs you is set out above: ₹99 towards the delivery already made, and nothing at all when the fault is ours or when you cancel before dispatch.