WASL · LEGAL
Grievance Redressal
If something has gone wrong with your order, we want to hear about it directly and fix it. This page tells you who to reach and how quickly we will respond.
Try us first
Most problems — a delayed parcel, a wrong size, a refund that has not shown up — are resolved fastest by writing to care@wasl.co.in with your order number, or by calling +91 97118 29786. We are at our desks Monday – Saturday · 10:00 – 19:00 IST.
Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the following officer handles complaints that are not resolved through ordinary support:
Our timelines
- We acknowledge every complaint within 48 hours of receiving it
- We aim to resolve it within one month of receipt, as the Rules require
- If a complaint needs longer, we will tell you why and when to expect an answer
Please include your order number, the email or mobile number on the order, and what you would like us to do. It helps us resolve the matter in one exchange rather than three.
If you are still not satisfied
You may approach the National Consumer Helpline on 1915, or file a complaint at consumerhelpline.gov.in. Nothing on this page limits your rights under the Consumer Protection Act, 2019.
LAST UPDATED · AUGUST 2026
QUESTIONS? CARE@WASL.CO.IN · +91 97118 29786